At IMARCA Property Management, we take the stress out of owning investment properties. Our services are designed with full transparency for our clients. We’ll take care of the rest:
Your Tenant Will Always Know When, Where and How Much To Pay
At least one week prior to the end of the month, tenants receive their monthly rental invoice via email or mail. The monthly rent invoice will include a detailed breakdown of any rent and applicable lease or utility charges. Tenants can also log-in to our website and/or cellular app at any time to check rent balances or to confirm that previous payments have been processed.
With Online Rent Payment, Collection is Prompt and Easy
Long gone are the days of dropping checks in the mail. With a rent payment tool directly on our website, we can ensure that rent is paid seamlessly and efficiently.
Tenants even have the option of using a credit card. We recognize the importance of timely rental payments so that expense payments can be made. Tenants who have not paid rent by the 5th of the month will receive reminders via
email and phone. We follow up consistently until the rent is paid.
Reviewing all Expenses for Accuracy; Tracking and Recording Expenses
Every invoice we receive is carefully reviewed and analyzed prior to payment. Each invoice is thoroughly checked for accuracy to confirm there have been no errors in accounting, billing or overage charges.
Do You Have The Right Insurance?
Do you have the Protection You Need, When the Need Arises
Given the complexity of insurance, having proper coverage makes all the difference when your asset experiences a loss. In order to ensure the insurance company will pay a claim, it is critical that you have adequate coverage with a credible carrier. Allow the IMARCA team to help find you the right insurance policy at a competitive rate. Our team will obtain quotes and help guide you through every step of the process.
We Field all Tenant Requests, Alleviating You of any Hassle
With vast experience in handling tenant requests, we know exactly what residents expect. Through our custom request tracking system, our clients save time and money while we maintain satisfied tenants. The same-day response is provided to confirm all requests are received and our team can be conveniently contacted 24 hours a day, 7 days a week, via phone, email, through our website or via our cellular app.
Repair and Maintenance Issues
When Maintenance or Repair is Required, We Ensure the Job is Done Quickly, Correctly and Cost Efficiently
By providing quick responses to all issues, we help keep small problems from getting bigger. Assistance is provided with the maintenance of items like HVAC systems, sprinkler systems, irrigation systems, and more. We can help you find the best price possible and make sure each job is of the highest quality and performed by insured, reliable companies.
Lease and Lease Renewal Preparation
Never Use an Inadequate or Incorrect Lease Again
We provide proper lease documentation to ensure you have the paperwork protection you need by tailoring each document to their specific requirements. We prepare lease renewals to properly document tenant extensions and assist on both rent-stabilized and free-market leases. We are kept well informed of any changes in laws to guarantee you are up-to-date on current regulations.
Space/Unit Turnover Services
We Pre-Inspect the Apartment, Obtain the Lowest Possible Pricing and Oversee all Turnover Work
Pre-move-out inspections are conducted at least 2 weeks in advance of the expiration of the lease. Once the tenant has vacated the premises, our team checks again for any damages or missing items. We obtain estimates for repairs and replacements while facilitating any necessary deduction from the tenants’ security deposit. We also oversee the completion of apartment turnover work such as Painting, floor refinishing, basic maintenance, and other repairs or any sprucing up that is required. We work hard to save money wherever possible and to keep expenses as low as possible.
Emergency Repair Assistance
Around the Clock, We are Here to Protect Your Interests When Emergency Strikes
Our team of experts is available 24 hours a day, 7 days a week to handle any emergency. Each tenant is given our direct emergency phone number, so immediate contact can be made should the need arise. Our emergency response prevents a small issue from becoming a catastrophic repair. Our crisis management team has expertise in knowing whom to call in emergencies and our on-site presence ensures you do not get taken advantage of in difficult times.
Is it Time for an Update? We’ll Oversee any Size Renovation to Bolster Rental Income
In a tight real estate market, delivering the appropriate product to tenants is key to maximizing the return of your real estate investment. We oversee any project, no matter how big or small, to bring the space/unit up to market expectation. By maintaining strong relationships with contractors, we can save you a tremendous amount of money. We only use quality vendors who we closely supervise to ensure the job is done right and on budget. Since it is nearly impossible to manage a construction project from outside the local area, our project management team meticulously oversees the renovation process to make sure your money is being used efficiently.
Space/Unit Owner Meeting Attendance
Know What’s Going on in Your Building, Even When You’re Away
To keep you informed of the operating affairs of your building, an IMARCA team member can attend your annual unit owner’s meeting. We take detailed notes of the information distributed at the meeting and provide you with all the latest updates on your building’s operations. We are here to help decode any issues that occurred during the meeting and will stay on top of all conversations. All information is also available through the app.
Monthly and Annual Accounting Statement Preparation
Detailed Income and Expenses Statements Provided to You On-Time, Every Month; Tax Preparation is Easy With Our Year-End Statement
Tracking the financial activity of your asset is made easy with our monthly and annual accounting statements. By the 15th of every month, you will receive our monthly owner’s statement which details the income and expense activity of your asset. All receipts are attached for ultimate transparency and tracking purposes. Easily track your monthly statements on our website and access financial reports that can be shared with investors. This makes annual required tax filings simpler and less expensive as the financial reporting is done for you.
Provincial and Federal Tax Filing Preparation
With Taxes Due Annually, Our CPAs can Work at Discounted Prices
Due to the large volume of work we do with our specialist vendors, we are able to offer assistance with filing all taxes at discounted prices. If you prefer to use your own accountant, we are happy to work with them as well. We are here to help make any clarifications or reclassifications to operating statements as needed. Our knowledgeable CPAs can help you to save money on tax payments and avoid unnecessary late fees and penalties.
Furnishing and Inventory Services
Renting Your Apartment Furnished? Your Inventory is Recorded and Tracked
We track all inventory and keep detailed records on furnishings in your apartment. Tenants sign an inventory statement upon moving in so there are no disputes upon the tenant vacating the apartment. We will also replace any broken or missing items so they are present for the next tenant. If you would like to rent your apartment furnished, our staff decorators can provide expertise on furnishings based on the specific needs of your apartment.
If a Legal Issue Arises, Our Experts Will Ensure its Handled Properly
Our team stays up to date on all changes in-laws so we can help you stay compliant with all regulations. “In house” legal counsel is available to assist you with any legal advice needed at a discounted price. In the event that a representative from the landlord is needed in court, we can attend on your behalf and provide updates of all events.
Routine Property Inspections
Keeping Tabs on Your Property, so You Don’t Have to Worry About the Unknown
When your apartment or space is not occupied by a tenant, our team makes routine inspections to ensure everything in the apartment is in good condition. We help maintain the safety and security of your asset and will check for any maintenance issues. In the event that a deficiency is found, we take photographs and report it to you, so you can keep track of the condition of your apartment.
Mortgage Escrow Reviews
Are Your Escrows Being Properly Calculated? Avoid Bank Overcharges
If you have mortgage escrows with a bank, we can review them to confirm completeness and accuracy. On occasion, banks miscalculate funds needed for insurance or property tax escrows, so we are here to ensure the bank refunds any excess funds not required.
Boiler, Elevator and Life Safety Equipment Inspection and Monitoring
Ensure Your Building’s Equipment Meets City bylaws Safety Requirements
To keep your building safe and secure, avoid unnecessary fines and violations, and prolong the lifespan of your building’s equipment, IMARCA will coordinate and facilitate equipment inspections.
Regulatory Filings and Compliance
We’ll Take Care of the Paperwork
From GST/QST filings to Permit registrations, we will assist with all paperwork required by the law for the operation of your property. Although property filings can be daunting, we have streamlined the process so you can easily stay compliant. Simple mistakes can result in costly fixes, so allow us to take care of this paperwork for you.